Mappins - Fine Jewellers Since 1935 Market Mall

Long story short. Bought an engagement ring, put my girlfriends info on the warranty, asked the store manager Elizabeth how important it was not to call her until I had called them and said it was ok. 2 weeks later they called about some promotion on the ring I had bought, luckily I had answered the phone, reminded them not to call her, but a month later they called, ruined our engagement, had no sympathy for what happened, refused to make it right, and refused to return it. Don't shop here!

Abysmal customer service.

Requested a staff member to follow up with me regarding an additional purchase - more than a month passed and no response. Spoke to the manager and he promised to followup and get back to me within 2 business days ... that was weeks ago. Congrats - you lost my business and I'm here to tell others of the type of service you provide. I would not recommend this business to anyone.

Terrible

- I went to the Mappins location at Market Mall in Calgary, AB. - I was noticed at the counter but still had to wait 5 minutes for the attendants to finish their conversation before they came over to speak with me. I was looking to inquire about getting my engagement ring re-sized and appraised and was very excited to do so. - The woman addressing my questions took my ring (I assumed this was to look at the size), put it on her left ring finger and then went about looking for a sizing ring for me to try on. I found this to be extremely unprofessional and insensitive! - I then asked about getting my ring appraised, to which a gentleman came over to help on this matter. The two attendants wondered why my new ring didn’t have this already and I told them the ring was purchased at Costco, which is a location that doesn’t provide an appraisal that can be used for insurance purposes. They scoffed and commented about this sort of place not being able to provide any service. Again, I was insulted by this treatment. - I asked for my engagement ring back from the female attendant (can’t believe I even had to ask but she was still wearing it!)… and then said I had shopping to do so I could take my business elsewhere. - I will never recommend this jeweler and I will not shop here again.