Optiks International is home to the largest 2 for 1 Designer Eyewear offer. With up to 6,000 Designer frames in each of our super-optical locations (Calgary, Edmonton, Vancouver and Victoria) and over 1,000 Designer frames in every other location, our selection is second to none. Add to that digital lenses, unbeatable selection, styles for every taste and warranties to match your insurance renewal. All included with our 2 for 1 offer and we provide you two complete pairs of eyewear for the price of one identical pair with many of our competitors. Share your free pair with family and friends - the prescription does not need to be the same. We make it easier with on-site independent Optometrists and/or Sight Testing in all locations. Call today for an appointment; same day service often available. Direct billing for many leading insurance providers. Commitment to customer service and after-sale care.more...See more text
I have never been to a optician that is so disorganized and just plain awful. I am on a limited income with a government medical plan. Once they knew who was paying for these glasses, I was immediately treated like garbage. No pleasant conversation, no offering of frames it was like you can have this pair or that pair. Because the government was paying the advertised deals they had in place did not apply to me. Way to go, treating some of your customers as second class citizens.
This place was terrible. I had one quote and then when time came to pay it was $60 more. After complaining to the President I got my money back. Problems didn't stop there. I've been waiting almost three weeks for glasses and got a call that one pair had an issue. When I asked about the other pair they said it wasn't there. Today, found out my second pair has been ready all along. Or so they say. NEVER EVER AGAIN.
OH, and I too had to wait over a half hour for my appointment.
I am writing this review from the waiting chair which I have kept warm for about an hour and 20 minutes now waiting for our appointment. Absolutely appalled by the doctor's lack of planning on her part as she apologizes before taking 3 other people before us. Without insurance were spending over 300 dollars here and to be treated like this is unreal to me. First and Last time they will receive business from our family or anyone we mention this experience to. Thumbs way down.
Their glasses are impossible to wear. They couldn't manage to make wearable lenses for me from two attempts. Their only explanation for this problem is that 'I am not used too the new glasses'. Well, I never got used to them. My eyesight got worse after wearing their glasses. Never go there!
Good prices and selection for people wanting back up glasses. I purchased my main pair of glasses at a boutique downtown but came here for sunglasses and a back up pair. The lense quality isn't that great. Staff wasn't overly concerned with helping find suitable frames and General customer service experience has been subpar. I won't be back.
Hi Trevor, while I'm pleased to hear you thought our prices and selection were good, I am concerned to hear you did not receive our best customer service.
We typically pride ourselves on providing exemplary customer service but it appears we did not do so in your case. I would like to personally apologize on behalf of our staff and assure you that we will follow up.
I hope that you might reconsider your decision to shop elsewhere and invite you to contact us directly via our website to discuss any concerns you may have. We are always open to feedback from our customers and take it as an opportunity to improve.
Thank you for taking time to provide this feedback to us.
By dionbarb
January 30, 2015
This place was fa...
This place was fantastic! Will definitely be back in 2 years. Tonnes of selection and very helpful staff. Thank you Optiks!
This experience was from last Spring. Waited 45mins past my appt time to see the doctor. Didn't see the doctor I booked with thru the phone; found out he hasn't worked at this clinic for over 6months. Receptionist didn't follow-up with ordering trial contact lenses that a company does not have available (found out the next day); was given a pair of bi-weekly contacts to try as I waited for these ones; had to call 3wks after my initial appt to find this out. Why was I not notified within 2 wks??
Ashlieee, thanks for taking the time to share your concerns about your visit last spring. Customer Service is something we pride ourselves on doing well, however in this instance we clearly did not. Please let us know if there is something we could do to win your business back.
By KarenS935
January 16, 2015
3 people working ...
3 people working 2 customers and spent more time waiting than Costco! All they had to do was give me my contacts that were paid for took a month to get in. Ended up leaving apparently the employee looking at glasses on the wall was to busy...
Thank you for taking the time to provide feedback, Karen. I am very sorry to hear about what happened when you attempted to pick up your contact lenses. This is most certainly not a good representation of our customer service. We typically pride ourselves on our customer service and would like to try and make this right, if you would give us the chance.
Please follow up with us. Again thank you for taking the time to let us know and we hope to hear from you shortly. Barb
By ChrisN438
December 12, 2014
Met with salesman...
Met with salesman "Scoot" and was very impressed with his knowledge of the products. Couldn't believe the deals, discounts, and selection. The groupon is also insanely good...
I've bought glasses from Visions, Wal-Mart, and Lenscrafters and never had an experience as good as this one.
The optometrist was also exceptional dealing with my toddler's eye infection - fast, friendly, and pro. Thanks!!
Thank you Chris for sharing your experience! We absolutely love to hear from our customers and appreciate your time in
sharing your review. Cheers!
By dtmaclac
November 13, 2013
Unable to fit glasses
I spent over $800 for a pair of glasses. They were supposed to phone when the glasses were ready but forgot. After three times back they are unable to fit the glasses properly. They sit at an angle on my face but the person who attempted to rectify the problem was unable to. Furthermore, she did not seem too concerned and has had little interest in really helping me. I am disappointed in the quality of product and in the service.
Dear dtmaclac,
I very sorry to hear you were not satisfied with the product and service you
received. Customer Service is incredibly important to us and we would like to make this right. Please contact us at factoryopticalgroupofcompanies at gmail dot com to further assist you.
We look forward to hearing from you.
Optiks International
