Smart Haven your TELUS Trusted Provider is the leader in smart home services. If you’re in the market for a new alarm system, TV, Internet or mobility Smart Haven has the products you’re looking for. As your local #1 TELUS dealer we are here to help. Providing Canada with over 20 years of alarm industry experience, Smart Haven Security can help keep your home under lock and key. We are an TELUS Trusted Provider (previously ADT), and our products can keep your home safe and sound through your landline or via wireless monitoring via your smartphone. We can also assist you with remote security products from Alarm.com, Internet video cameras, smart control panels, and smart looks for your doors. To receive a free, no-obligation quote, please give us a call today, or visit our website.
Looking for TELUS services? give us a call and we can get you and your family set up with internet, TV or other TELUS products at great rates. more...See more text
I tried the system, found it wasn't for me, I cancelled within the allotted 10 days hassle free "trial" but after I cancelled it and the technician came on removed everything, I received a $650 bill about a month later. I called and explained everything and they ensured me this was just a mistake on there side. A couple of months go by and I call again, they tell me the problem still has not been resolved and that I still owe them $650. Why?
The absolute worst customer service . We were told by the rep that came to our door “ we would receive 3 months free , pay 30$ a month and could cancel anytime.” That was not the case . Have been calling for the last 3 weeks talking to different people and no one can help me . Don’t send people door to door if you care to going to back what they are selling. I wouldn’t recommend ADT to anyone .
Hey anonymous, sorry to hear of this experience, definitely not how we operate or have our staff represent us. We'd love to fix this but cant seem to find any account information as you have no name. Over the holidays our staff was limited and have also hired and training more, for faster service. You must have been caught in this transition. If you'd like call the office or better yet, send an email through our website to be able to track this concern, and we can correct.
By CasperT79906
July 21, 2020
Terrible cust service they don’t care once you’ve signed up! Have to keep calling and emailing, I have had bug so much to get my system working properly, they’ve turned me into the worst customer because they don’t care to look after their equipment issues. Installed Jul 1, still waiting for it to work properly. Will not recommend to anyone I know even for a hefty referral reward that is promised. I don’t believe that would come through and I’m not interested in fighting for that either!
I've been trying to get ahold of someone to take a look at our security system for over a month as we've been having issues with it, I've talked to one person of which they said they get get in touch with me, haven't heard anything in over two weeks. Not very impressed with the customer service and they seem to be very slow and not care too much.
Hi Smel0481,
We apologize for the inconvenience and sorry for the miscommunication. We will find out who was supposed to get in touch with you and why they did not follow up. Can you please email info at smarthavensecurity.com and we will get in touch asap and figure out what happened.
This is not how we operate and are very sorry for the frustration. We want to ensure you are 100 percent satisfied, please email so we can figure out who was supposed to follow up.
Thanks for your patience.
By User420651
October 14, 2016
We had a full security system installed in our house last month. There were a couple of hiccups at the beginning with some of the sensors from our previous security system. But they were super prompt in fixing it. Amazing customer service! So happy with the product and would recommend this to family and friends.
Thanks Lana, sometimes there are hiccups which are unforseen, thanks for your business and we're always here to help!
By JoshuaGib
August 10, 2016
Great Price and Great Products!
Great price, great product, fast professional service. I liked best that they helped me stay within my budget. I recommend Smart Haven Security for Security Cameras and alarms.
