I hate to give one star would not let me give a lower rating. Staff unfriendly very poor selection when I asked for help I got the owner did not want to help me and when I asked if they had something else they said this is it go somewhere else. Guess what NEVER GOING BACK will drive to Home Depot
EXCELLENT CUSTOMER SERVICE! I HAVE BEEN SHOPPING AT LADYSMITH HOME HARDWARE FOR JUST ABOUT 10YEARS AND I HAVE NEVER HAD ONE PROBLEM. THEY ARE A SMALL TOWN STORE WHICH I LOVE BECAUSE THEY ARE MORE PERSONABLE! THEY HAVE HAPPY PEOPLE WAITING TO HELP YOU WHEN YOU NEED IT. IF YOU LIKE TO SHOP IN THE BIG BOX STORES SPEND THE GAS AND GO YOU CERTAINLY WON'T GET THE SERVICE YOU DO HERE. I KNOW HOW DIFFICULT IT IS FOR THESE SMALL STORES TO SURVIVE SO I THINK IT IS IMPORTANT TO SUPPORT YOUR LOCAL SMALL BUSINESSES. THEY GOT MY VOTE.
I like the staff. Very friendly. Unfortunately, The store is so dam expensive, I only go when I absolutely have to. About double the price of most other places. Enough said.
ABSOLUTELY THE WORST, ONGOING CUSTOMER SERVICE I AND MANY FIRENDS HAVE EXPERIENCED. CASHIERS ARE GREAT BUT ONLY ONE GOOD EXPERIENCE WITH A SALES ASSOCIATE AFTER MANY VISITS. MANAGEMENT...WHERE ARE YOU HIDING? TRAIN THESE FOLKS YOU HAVE HIRED TO PROVIDE EXCELLENT CUSTOMER SERVICE AND WATCH YOUR BUSINESS GROW. IGNORING CUSTOMERS WHO ARE IN YOUR STORE TO SPEND THEIR MONEY DOES NOT MAKE FOR POSITIVE GROWTH. OR SHOPPING EXPERIENCE. HIRE SOMEONE EXPERIENCED IN SALES TRAINING TO PROVIDE YOUR ASSOCIATES WITH SOME SALES SKILLS!!!
