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Have been waiting for my order since 3pm. Was told they had a flat and would be here by 6or 6:30pm. Its now 8:30and no show Not impressed
I am a customer of Direct To Home Grocery and would like to take this opportunity to post a review. This company is by far one of the best company's I have ever dealt with. Their quality of their products is impeccable. The meat is one of the best I have ever tasted. The delivery was great and not to mention the wonderful customer service from the salesman who came to my house to the office staff and delivery people and I received a big freezer to hold all of my meat and frozen food in. 5/5
DTH foods, Thank you so much for contacting us after hours last night! “We would like to take this opportunity to thank you for your kind assistance shown in assisting us in placing next year’s order again from you and for the past years as well. Your service has been very professional and accommodating in every way shown, and truly make the process easy for us. We cannot begin to explain as to how the delivery of your products have been made our life easier and free from having to shop at the meat counter of our local grocery stores, etc.!” You're company is exceptional and we are happy to be returning customers! Merry Christmas and Happy New Year! Sincerely, The Missiaen Family
Worse company I have been dealing with, customer service it's horrible, the owner it's the most impolite and irresponsible person I ever meet, they damaged my door the day of the delivery and never took responsibility of it, I regret signing in with them specially when you realize how much money you are paying for the food they bring to you and the way they take responsibilities for there actions, I will not recommend this company to nobody, do your math and read about this company before your let them get your signature!
They didn't honour what they promise: that after one year contract I could keep the freezer for free. They asked to sign another one year contract and after that they said will give. They came to get the freezer and damaged my hardwood floor. In the same day I called them to complain and sent pictures. Nobody answered me. After many calls talking with the most impolite representatives of the customer service they end up saying that they were investigating.What? Where? Who? Nobody called back.
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