East Side Mario's welcomes you to their establishment. This eatery serves hamburgers for 11$ to 25$. Come enjoy their casual ambiance and can get there by bicycle and public transit. Come visit them in a location known as exciting.
Well tonight is definitely the last time I'm going there. It's not the only time I have not been happy with them but it's now the last time
I spent $100 again and very disappointed
Long wait for the meal one comes out wrong
Three were cold very cold the cheese had hardened on the veal and a pogo dog was very cold .the mousse was frozen and gelto pops melting I was overcharged for a child's chicken finger dinner all because I didn't say Dino chicken but I did point to it but I called them chicaen pieces . This is not the first time I've had a bad dinner but it's the last
They have gone down hill a lot in the last few years
Oh I best part is a manager comes over to talk to me about my unsatisfied meal dressed in her flannel pajamas and tried to give me a free dessert coupon for the next time
She said to me I hear you've had some problems well here's a coupon for a free dessert next time. You said chicken fingers and that's what you're paying for.
I said no that was not the only problem here is your coupon I'm not coming back she walks away and said whatever
My rating is negative poor service and cold food and lousy aditude from. Management in her flannel.pajamas.
The soup with the clubhouse wasn't hot enough, & the salad wasn't great for a garden salad. 1 olive?, please. The sandwich was very tasty, though. Its not the way the Italians make salad.
The Pasta Primavera was tasty, but not enough veggies.
My husband and I dropped in for lunch. No one came to take our order although there were at least six servers running around. We finally flagged down someone and ordered drinks. He wasn't our server but got our drinks and finally sent our server over. My husband ordered pasta and I ordered the pizza appetizer as my meal. We got our bread after ten minutes. After waiting another 20 minutes a manager (I think - was dressed in street clothes) brought my husband's pasta, but not my pizza. He came back a few minutes later and asked my husband how his pasta was. He never inquired why I had no food in front of me. I finally called him over and asked for my food. I had noticed that a pizza had been sitting under the lights for at least 20 minutes. I asked - Is that mine? He said yes. I said I hope it isn't dried out or cold. He assured me it wouldnt be. It was! Our server finally came back after we were done eating and asked us how the meal was. She said she had been in a meeting. Who has a meeting in the middle of service? We said terrible and she said I'm sorry. That was it! We left no tip. Complained by e-mail. Received a standard letter and a coupon for $25. Haven't redeemed it and won't be back.
we used to come here often but the place has really decreased in value lately...they re-did the menu and my favorite (chicken caccetori) is no longer there - the waiter also takes forever to get unlimited bread and salad ... and once you ask for more it's like your asking them for a huge favor...the waiters are always running around like they're on fire...i think they need to hire more waitstaff..and bring back the chicken caccetori!!
Scoring a 10 for service seems to low. Thanks Nadine for treating me so good your service makes the place. A friend at work sent me and said to sit in your section. See you next week.
This was one of the worst meals I ever had! The...
This was one of the worst meals I ever had! The angel hair pasta was served in a pig bowl, and drowning in oil, with watered-down alfredo sauce. The shrimp and scallops were absolutely disgusting! They were obviously frozen (not fresh) and tasted old, hard, and rubbery. Yuck! I had to force myself to finish it. Just awful! To top it off, the 16-year-old waiter charged us for the DINNER rate instead of the LUNCH rate (we ate at 12:30pm). He ended up correcting the error, but charged us for the salad he mistakenly said was included in the meal. Outrageous! Never again.
I've been here tons of times...I love it here...admittedly both the food and the service have their ups and downs (but what restaurant doesn't) The thing I love about this place is that the owners truly want to make their guests happy. They are constantly striving to be better...and if you are unhappy for a valid reason...they will do everything in their power to make it right. The last thing anyone at East Side Mario's wants is to see anyone of their guests leave unhappy. It's a family vibe...the staff is treated like family, and the guests are treated like family.
Our experience tonight was impeccable...the service was speedy and the unlimited salad was flowing. We never had to ask for anything. Our dishes were cleared immediately and every detail was tended to. We had the both the owners by the table to welcome us back...and the regular staff all let us know how good it was to see us again! We felt comfortable...like we were at a family reunion. Do yourself a favour...go to East Side Mario's! And go often...for all the great food we had: 2 huge adult entrees that come with UNLIMITED SOUP OR SALAD and bread, one kids meal (with a bottomless beverage, a toy and $.99 dessert upgrade), a beer, and a dessert...for less than $60...YOU CAN NOT BEAT THAT! And we brought food home we were so full! Go! Mangia!
This restaurant goes above and beyond to make your dining experience perfect.Our children are spoiled from the time they walk in the door,to the time they leave.Endless bowls of salad are brought without even asking for more.Our drinks are always refreshed before we're even finished.The food and service is fantastic!The owners are always on hand, helping out the servers and kitchen staff and greeting guests at the table.Keep up the great work!
I eat here often. The food is almost always good...
I eat here often. The food is almost always good (one time had a problem with food, only put two small pieces of chicken in my pasta, but returned it and was fine). However, the service there is hit or miss. The last time, the server spilled a water on my girlfriend, gave us the salad and bread at almost the same time as our main course, so that we couldn't enjoy the meal, and they would run around not seemingly knowing what they were doing, and then on top of all that overcharged us on the bill.
Horrible experience!
It was lunchtime and 8 of us on our work lunch break arrived. The place was pretty dead. The hostess asked if we had reservations. We said no and he rolled his eyes and sighed...yup...he did! Then we placed our order and it took forever. The philly cheese steak sandwich that my buddy ordered was the culprit, but not his fault by any means. The restaurant ran out of sausage buns and had to go get them!Seriously?! Again...we are on a lunch break and don't have much time. All of our orders were up, but placed under heat lamps until they got the sausage buns. All of our meals were hard and stale at this point when we got them. Then the server handed us bread rolls but that's the same bread some of our sandwiches were made from! Needless to say, we were all late for work and livid! Absolutely unacceptable! I want to call the manager and inform him/her of this experience, but really??..what would it do? Probably nothing. I don't want any vouchers or anything from this restaurant. The office will simply not be giving them our business for our lunch meetings nor our personal outings with family and friends! I do not recommend this restaurant.
1st we ordered drinks, they served his first and mine about 5 mins later. Then we were both supposed to get our salads with our meals and he only got one, so i asked if i will be getting my salad and she roled her eyes at me, like i was asking for way too much...then about an hour later we got the rest of our food. The thing was it wasn't even busy, so what if it was...then what....was really dissappointed!!!
I travel with my job and dine out five days a week. I had the best service today.They should have name tags for the servers. I would of liked to of mentioned her name.
The food is great, the king pao chicken pasta was nice and spicy, lots of shrimp, it was delicious. Love the unlimited soup and bread. Service was ok, nothing spectacular, never had any problems.
Terrible all around!!!! no one at the door to greet us, sat at our table for 15 min while staff stood around had to go get someone to come to our table food was cold, will never eat here again.
