We are a high end Spa that focuses on the well-being of our clientele. Our services are carried out with the best of our knowledge and technology. Our goal is to provide the best experience so you are treated as an individual, not as a number or potential opportunity.
Ce spa manque de professionnalisme et la direction semble engager des employé avec peu d'expérience.
Le service à la clientèle manque beaucoup, aucunement chaleureux pour un "spa."
Je ne recommande pas du tout!
Very poor customer service by management and staff
I had very poor customer service by both an employee and management. I went to have hair removal done and after a year did not see a difference. Every 5 weeks I would mention to the employee (and receptionist multiple times) that I had not seen a change in my hair grown and she said she was not sure why. When I approached the Manager non-aggressively and diplomatically at the last treatment to tell her that I was disappointment both with with the treatment and the service provided. She was confrontational, and unapologetic. She made it clear that it was my problem because I had not spoken to the management earlier and there was nothing that she could do. I also went in once and had someone else's hair all over the end of the treatment table. I will not go back to this business again after seeing the lack of professionalism from the management.
The spa is very modern and beautiful. No complaints about the service - always nice, offer drinks, provide detailed information about their specials. I'm happy I found this beautiful place near my house, now I don't have to go downtown to get my hair and nails done!
P.S. Massages with Luba are amazing!
What wonderful spa! It's beautiful and tastefully decorated, filled with a staff of friendly and welcoming aestheticians and hairdressers! What a wonderful experience, would definitely come back!
i came to the spa as a walk in client,the staff were very friendly and nice!I had my color cut and blow dry done and i just loved everything!!!I have been in a lot of salons in West Island and i can say this spa is amazing!Looking forward to come back!Very professional!I'll be back!
I arrived, coupon in hand, (paid $40.00) and requested what was on print; haircut, wash, blow-dry, conditioning treatment, and six foils. Although it was written on my coupon that additional charges will be incurred for hair longer than shoulder length, I thought it was absurd that she should charge me the full price for 6 foils ($36) - nickle and diming me to death, she then states that I need a toner for another $15 to $20 and that my blow dry will cost me an additional $10.00. Seriously? Yes, my hair is long, there isn't that much of it to charge me that $10 blow dry. I was willing to negotiate the cost of the foils but it was a no-go for her. Ultimately I ended up with 3 foils at no additional cost and I refused the toner. I did speak with the owner how these coupons are meant to draw in new clientele. It most definitely would have been a more welcoming experience if she didn't try to gouge me every which way. I am reasonable and would have been happy to pay the difference on the foils, from short to long hair. Thankfully, my very nice coiffure, Lisa, did a fine job and dried some of my hair which I was grateful for since it is 15 degrees below. I did not get my hair dried and did the rest 'chez moi'. The owner of this establishment ought to learn that there are ways to make people want to return.
I choose the color blonde from the book with the hairdresser, I wnted 2 owlight, she decides to do 6, endreslut my hair is brown
I went to have it fix, talked to owner who tels me she is not responsible, emplyoees are self employed and working with comission. Another hairdresser came to argue with me,
Customer service: cero
Experience: nul
DONT GO
