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Installation pathétique, autant pour les fenêtres que la salle de bain. Les plans ne sont pas respectés, les installations ne sont pas aux normes (fenêtres). Les délais sont longs (fenêtres), et tout est départementalisé au maximum. Le service de l'expérience client est inexistant et a eu amplement le temps réagir, mais n'a pas pris action. Après plusieurs projets avec cette entreprise, je dois maintenant recommander n'importe lequel de leurs compétiteurs, car ils sont très décevants.
I thought the company has a good reputation several years before. The service work was worth the price. Now the service is so-so. And you have to pay almost double the price as listed in company's promotion flyer. I will not recommend their service.
I spoke with the sales representative to replace a window that is encased in a door that we purchased from them some years back. I explained that it was the result of a robbery and that we had temporarily barricaded the door. The sales rep said he would come by and send me a quote in the coming days. Two weeks later, I called him back. I had to re-explain everything to him and he said he would get me a quote the next day. A week later I had to call him back. I finally got a quote and asked him to proceed with the installation, I was told someone would call me the next day to setup a date and time. Two weeks passed and I called the sales representative back. He said he would check with Celine (I guess the girl who books the installers) the next day. I asked if he could check today and he said no "I control the traffic here". I asked to speak to his boss and he said he was his boss. Everyone there is a boss. I guess they are a flat organisation??? This is the first time I have ever actually had to hound someone to get them to take my money. If the door wasn't originally bought through them I would have been happy to go elsewhere but I was kind of stuck. It is one of 8 doors that we bought and we want them to look alike.
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