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I work in customer service, so I understand that things don't always go as planned. It is how an establishment deals with their mistakes that really shows how good they are , in my humble opinion.
We go to Swiss Chalet all the time, the food is always hot and delicious and up to the Swiss Chalet Standard, the service is usually pretty good, quick for sure and the restaurant smells good and is clean.
We often order take out from this location, and we have had a few problems, orders not being filled correctly, no gravy for the poutine, little things like that. One time we ordered and they called back 30 minutes later to tell us there was a snow storm and the delivery person went home!
Needless to say I complained. I got a personal response from the Manager appologizing for our bad experience and comping us for two 1/4 chicken dinners! WOW, I thought that was just great. I get that mistakes are made, but I have never had anyone take responsibility and compensate me so quickly and politely! Since then we have ordered a few times and we haven't had anymore problems.
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Grab a tasty bite to eat at R U Serious Restaurant. Located in Guelph, our homemade entrées are always made fresh every day. On our full menu and kids' menu you'll find something f...
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I have taken my 8 year old daughter there on several occasions for supper. Every time we eat well, are treated well and get to relax and actually enjoy each others company. I love how the staff makes my daughter feel special by remembering her, using her name, actually talking to her and listening to her answers. On top of all that the food is delicious and affordable. It is one of Guelphs hidden gems.
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Swiss Chalet welcomes you to their restaurant. Explore a menu featuring chicken, a fast food menu and barbecue, priced at 11$ to 25$ and enjoy their casual ambiance. They gladly pr...
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server was erin very pleasent quick to get to our table great asset to your restaurant 10/10 would recomend loacation to anybody
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Join us for an evening of the finest in food, excellent service in an astonishing atmosphere. Have a quiet intimate dinner for 2 or book a group celebration. Start with a freshly p...
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Amazing food was able to tell that when they cut the steak straight from the striplion they were not joking was able to have a great night out with my wife and the service is uncomparable was treated amazing from the first steps in to the last steps out would recommend to anyone
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Dine at Kelsey's in Woodstock and enjoy one of Canada's original roadhouse restaurants. We're serving up mouthwatering eats, thirst-quenching bevvies and awesome company. Lunch, di...
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This "BAR AND GRILL" was busy and the music was great!! Lots of fun with the servers and service was great. Food was amazing and just what we needed for a fun night. Will be back for the BEST wings in town.
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Come enjoy a delectable meal at Harvey's / Swiss Chalet. Explore a menu offering a fast food menu, hamburgers and barbecue, priced at less than $10. Their atmosphere has been descr...
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Swiss Chalet Franchised first united in the year of 1954 and has been a Canadian favorite ever since. Swiss Chalet is known for its fresh on premise rotisserie chicken; the slow roasted chicken is also served with Canadian potatoes and simmering delicious Chalet dipping sauce. Swiss Chalet, is also known for its incredible tender grilled ribs, also served with sides of fresh cut fries, that makes Chalets food so delicious.
Every Swiss Chalet location has a family orientated atmosphere. The setting consists of casual tables and booth seating as many as twelve customers, comfortable chairs and simple artwork covers the walls. We were lucky enough to be placed beside a warm brick fireplace, on a cold winter afternoon.
As we walked in, we were instantly greeted by the host at Swiss Chalet on Dundas Street in Cambridge, Ontario. He led us to our booth within minutes, as the waitress made her way to our table. The energy around us from the staff, customers and store were welcoming, warm, and crucial to how comfortable, and suitable our lunch was going to be.
The rotisserie chicken club wrap with fries, along with the rotisserie quarter chicken meal with whipped potatoes was ordered during our visit, with excellent service and time management. The server was friendly, engaged in conversation and interest of what we were ordering and how satisfied we were with our Swiss Chalet experience.
Our overall experience at Swiss Chalet, the Cambridge location was delightful. We encourage many individuals to take their date, spouse or family to the nearest location for their next great dinner experience for delicious food, friendly service and comfortable setting.
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Guelph family food restaurant serving breakfast, lunch, dinner, desserts with a fully licensed bar.
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Our server, Megan, was so great! She made us feel so welcome and comfortable. Food was great, but she made our meal. She explained all the covid procedures and was smiling and laughing behind her mask the whole time. That has gotta be tough on all the staff. So appreciated!
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A family owned sports bar and grill specializing in pizza and strombolis. We have worked on our recipe and can now safely say that we make and deliver the best pizza in Guelph.
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Grand Bayou Restaurant with Louisiana Flare and Great Cajun Cooking there is no better place for lunch, dinner, drinks or dessert. Come with friends and family. Grand Bayou Restaur...
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Our order took an hour to reach us but it was peak time on a Saturday night. The food and service was top notch and the complimentary Birthday treat was lovely. The staff member who Pursued us to the parking lot with our forgotten bottle of wine was over and above and appreciated. This is why we keep coming back.
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Whether you're out with your family, your friends, or a team - we've got something for everyone!
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Went there last Saturday to watch the leafs. great place and great food. their specials on food and beer is really great. we will be going back there again for sure.
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Typical chain resto.. but looks like they have a format that works! They still hire the typical kids to run the place, but they have a plan in place to help ensure the customers' satisfaction. They do everything they can now, to ensure everything is in the bag before you leave the takeout window, and the food is quite good, for what it is too!
One time recently, there was something missing, I called, and the manager on duty took care of me appropriately.
Good job!
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awesome like always.....i wish some other brantford restaurants were as good as this place....they seated us quickly,took our orders within 5-10 min....we ordered filet mignon and was cooked and tasted perfect.....
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Great food, great atomosphere. Always greeted with a smile. Unique specials such as deep fried ice cream, unique summer salads, and deep dish pizzas. Proud of what the owners have built from the ground up. Completely turned it around from TKs. You can tell how much they care.
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Come enjoy a delicious creation at Swiss Chalet. This eatery offers a fast food menu, hamburgers and barbecue for 11$ to 25$. Come experience their casual atmosphere. They gladly f...
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The wing nights (Tuesdays) are great! Chep good wings that me and my father liked. The service was pretty good.
I would say I would come back again. I don't know why so many people say the food is bad.
Great food and ok service all together.
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We just went to a great birthday party there!!! Live music, good food, friendly fast service!! Loved it!!
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I brought in a tour group of 33 people and the manager Jodi and her staff were waiting for us when we arrived. They provided great service and the food was very good. The group all voted they would go back again! Thank you so much! Our travel date was on 9/24/11 and arrived around 6:15pm for dinner. It was also nice being a family restaurant you could order wine, beer etc. One of the ladies in our group was having a birthday and the staff provided a slice of choc. cake and sang Happy B-day!
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We were there last night January 27th. Our server was Greg. He was so attentive and as I said to my family a really nice guy. Dinner was delicious, Greg apologized for not having the regular birthday desert but let me say again the cheesecake was Devine! Thank everyone for making my dinner as wonderful as it was!
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My first visit was pleasant enough. We were greeted right away and accomodated for our party of 5. At first I was not really impressed with only the 'make your own stirfry' option for dinner but was told it was excellent. Tons of selection of meats, veggies and sauces...wasn't sure where to start! Guys at the fryer seemed to really enjoy their jobs, it was very entertaining to watch. Food was really yummy. Atmosphere was alright, didn't really notice any defectives like others are posting. Waitress was somewhat reliable in refilling our drinks. When it comes to tipping, the guys at the fryer really earn theirs however not sure about the waitresses as all they did was bring us water....nothing from the menu was ordered. The only downside to this place is the price (15.99 per person Mon-Thurs is the deal we did) but I guess for others it's an awesome price for the food.
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138 Woodlawn Rd W, Guelph, ON N1H 1B2
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22-130 Silvercreek Pky N, Guelph, ON N1H 7Y5
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427 Norwich Ave, Woodstock, ON N4S 3W4
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