Cliff's Towing has been Edmonton and Northern Alberta's most trusted 24/7 towing & hauling service since 1953. Cliff's huge fleet consists of light duty, medium duty and heavy duty trucks professionally maintained for optimal service around the clock. Follow our road condition reports on Twitter and save our mobile friendly website to your smart phone!Our light duty fleet can tow or recover vehicles weighing less than 1 ton. We have special equipment to tow vehicles from parkades, or haul or tow all sizes of motorcycles. We carry unlock kits, boosting systems, and can change flat tires. Our medium duty tow trucks step in to haul mid-weight vehicles and our fleet of heavy wreckers can easily haul service rigs, agricultural and oil & gas industrial equipment. We are experts in the recovery of large units such as tractor trailers, tankers, end dumps and other large units, and all operators are dangerous good certified, qualifying them to do chemical or gasoline tanker recoveries.more...See more text
I called Cliffs Towing after my car broke down. Before the tow truck arrived, I found out that I could restart the car. However, I decided to wait for the tow truck in case the car broke down again. When the tow truck arrived, I explained the situation and the truck driver, Naveed, said that he would follow behind me as I drove my car to the garage. After I got to the garage, Naveed talked to his dispatcher and they decided that since they did not touch my vehicle, there would be no charge!
Worst ever! Was provided a quote. Pricing informed was off and charged me an extra hr over what it actually took. Driver was extremely rude and even confrontational. Never again!
I have used this company for over 15 years, it was once owned by respected business owners, family owned and operated. It no longer operates the same way. I am saddened by the lack of customer service this company now offers. My last couple calls to this company consisted of a 2 different girls who works nights there phone manners were beyond poor and one did not sound like they knew much about towing, If i recall Roben and the other Joleen. Too make matters worse they were extremely rude and treated me as if i was bothering them, arguing with me the customer and telling us to call someone else is what i was told by the one yet the other one just kept getting mouthy. I do not know how to explain the drivers they send me, its all around horrible service from the time you dial the number till you sign the bill. I manage a medium sized business here in edmonton anything from a 3/4 ton to a tractor with a picker our fleet runs between 45-60 different units not including the equipment we have moved on the average of every other day. I cannot believe what has become of this company. I will be taking my entire account somewhere else. I do not suggest you call Cliff's it is no longer a reputable company.
