Terrible customer service! They hung up on us over the phone when I asked to speak tot he manager and did it respond to our concerns about a framing job they did for us! They charged us outlandishly and did not offer or discuss the options of components ....then would not give a breakdown of their costs for the $800 Bill (for a 3 opening picture framing of our own photos!) won’t discuss a return with us. Very disappointing!
Business Reply December 14, 2020
Hi Tammy, we apologize for the negative experience you had. We understand this was a gift for you from your boyfriend. Please understand that we offer multiple options, and that we will not proceed without providing a price AND receiving approval. In this case, your boyfriend agreed to the option, the price, paid for it, then took it home when it was complete. If you would like to discuss this further please contact us. Thank you.
