The Brick

Purchased a couch on Dec. 26 was given a delivery date of Jan. 12. On the delivery date no couch, called the Brick and was told the couch is on back order until April. No phone call, no e-mail no nothing letting us know. I wasted a whole day waiting for nothing. Will never buy anything from them again. Don’t waste your money at this store.

Love them! They always seem to have exactly what I'm looking for and in that perfect sweet spot price range. Next time I'm looking for something that's the first place I'm going!

Purchased a floor model couch Cyrville Road The Brick only to have it sink in one of the cushions after six months to a year. After checking the couch I found out it had been attempted to be repaired prior to my purchasing it. There was mechanics wire and a small board under the sunken cushion. The couch had no warranty (floor Model) I blame myself for buying this in the first place.The Brick washed their hands on this unit and myself. Next time I will shop for quality...elsewhere.

Paid In full including delivery, they measured the elevator said no and left without discussion,

The Brick had a t...

The Brick had a three hour sale on a Saturday. Upon entering the store the sales people were helpful. Especially Rima who was very friendly quick and efficient. That is where the good service started and ended. After our purchase the customer service plummeted. We spent $4,000 and were flat out ignored when we were trying to address our issue.