The dispatchers are the worst at this company. I called for a taxi and asked how long it would be and they don't give a straight answer and just talk over me and say thank you to try and hang up. Then today I call to get a taxi 20 minutes from my arrival at a bus terminus and I end up being a few minutes late. I beg the lady to make the taxi wait because it's minus 20 outside and there's no heated shelter. She says no I have to call another taxi and I can't tell you how long and hangs up.